These Frequently Asked Questions have been posted to us from various customers in the past and is regularly updated with new information.
We have put together this page to help customers with any questions they have about our ladies' Italian clothing brand and our service. If you can't find the answer to your question here, please feel free to email us at firstname.lastname@example.org or call us on +(0) 161 8391100.
Q. Which payment methods do you accept?
A. We accept online payments through Paypal, and credit/debit cards coming soon through Worldpay. By choosing 2 of the world's biggest secure payment providers we give you flexible options and the security of knowing that your money is safe. We know it's a big deal placing that first order with a new clothing supplier and we make sure your money and details are safe at every point of the order process. You'll see the security certificate on all of our account and order pages.
If you prefer to pay by bank transfer you can select this option at checkout. We'll send you our bank details and you can make the transfer securely through your own bank.
Q. Some of your product pages do not show full size ratios, how can I tell how many pieces of each size I will receive?
A. The majority of our products are one-sized, so unless otherwise mentioned they'll all come suitable for the sizes written in the description. We try to provide the most comprehensive information we can on size ratios, but certain styles have varying size ratios which makes it difficult for us to show up-to-date information. Unless specified, sizes and quantities are spread out evenly across the size range shown, so you won't receive any bad or uneven ratios.
Q. If I place an order today when will I receive it?
A. Orders are processed within 48 working hours of receipt of payment; we aim for 24 hours turnaround but at busy times this is not always possible. Depending on the size of the order and availability of stock, orders placed before 1pm are packed and processed the same day, to be dispatched the next working day. We use a next working day courier for UK mainland orders, and a fast and reliable road service for other areas. Please see our Shipping & Returns page for full information on transit times.
Q. I'm looking for larger quantities/forward order, is this something you do?
A. We work with large store groups and other retailers around the country so quantity is no problem. Our clothing is all Made in Italy to order, so if you have any requirements please get in touch and we can discuss these further. All goods are sold under the LV Clothing label, and we are able to arrange barcoding and other logistics as required.
The same goes for forward order; we don't show these lines on our website but we do offer this service. Please drop us an email to arrange a call with one of our sales team who will be happy to help with this.
Q. Is it OK for me to use your product pictures on my website and catalogues?
A. Yes, absolutely! We know the difference a good quality picture makes when you're selling online, and to save you the time and effort of taking your own you're more than welcome to use ours. There's no need to ask for permission and you don't have to credit us, simply download the images you need or contact us if you want us to email you the pictures you need.
Q. Are you able to provide me with samples of your products before we place an order for stock?
A. Unfortunately we are not able to provide samples of most styles due to time constraints, but this may be possible if you are looking to order large quantities. It's always best to ask as we may be able to assist, but please note that we do charge for samples.
Q. I'm looking to place an order but I'd like to see your products before I commit to buying, do you have a warehouse or showroom I can visit?
A. We have a showroom and cash and carry 5 minutes away from Manchester city centre where you're more than welcome to pay us a visit and have a good look at our full product range. Our experienced team of staff are always happy to help you pick out the products that will work best for you, and free hot and cold drinks are available to all. Our address is:
LV Clothing, 47A-C Broughton Street, Cheetham Hill, Manchester, M8 8NN
We're right on the corner of the junction between Cheetwood Road and Broughton Street.
We do the majority of our seasonal business at trade shows around the country, so keep an eye on our blog and social media for details of where you can view our ladies' wholesale clothing range in person.
Q. What is your minimum order quantity?
A. We have no minimum order quantity, but please bear in mind that our standard delivery charges apply no matter how small the order.
Q. How does this "one-sized" thing work?
A. Good question! Most of our garments are one-sized or "free-sized", which means that they are suitable for a range of sizes. For example, if the description says "One size, suitable for sizes 12-20", it will fit customers between sizes 12 and 20. It's all about how the garments are worn and styled rather than going for an exact fit.
This is good news for you as it means you have a relatively low stock holding compared to products that are sized, and you don't get stuck with the least popular sizes. What's more, most of your customers will see that pretty much everything fits them so everyone wins!